The word forthright simply means direct and that's how we approach our business with you. If we ever feel like a job isn't right for us, no false promises, no time-wasting we'll simply advise you on what's the best route to take, even if that means using another agency.
The reason we've chosen to display costs on our site is to give people the opportunity to say no before going through the process of enquiry. With that being said, based on our market research our prices are more than reasonable for the quality of service we provide. If you are working to a particular budget then we'll do our best to work something out.
At Fourthright Ltd, we want our terms of service to be an easy and understandable way for all of the details involved in working together to be nice and clear. It’s really important to us that we are transparent in everything that is outlined at the beginning so that we can lay a solid foundation for a great working relationship.
If you have additional questions at all let us know, we’re always happy and available to clarify any points in any areas of this service agreement.
Terms of service
This agreement is dated and in effect from the confirmation date that you have read the agreement through any means of communication between Fourthright Ltd. and yourself hereafter referred to as ‘Client’, The agreement is in respect to the Description of work outlined through our back and forth communications.
Between ourselves the ‘Consultant’ and yourself or your business the ‘Client’ we may disclose confidential information from one to the other to facilitate work under this Agreement. Such information shall be identified in writing at the time of its transmittal and will be safeguarded and undisclosed to third parties by the receiving party. Confidential information shall not include information that;
is already known to the party to which it is disclosed,
is or become part of the public domain without breach of this Agreement,
is obtained from third parties, which have no obligations to keep confidential to the parties to this agreement.
Description of work
An outline of the work will be outlined and disclosed in writing between ourselves the ‘Consultant’ and yourself or your business, the ‘Client’. Upon reading this agreement, you are agreeing to the terms of this Agreement as well as the outlined scope of work for your particular project.
Support will be available for the client with any queries on the website and help will be provided to maintain a clear understanding throughout the project. At the end of the project, a final handover will happen where the project is then completed, this doesn’t end communications between client and consultant but allows for the project described within writing to be finalized for another scope of work to come into play.
The starting date for your project is upon approval of this Agreement and Description of work for the initial 30% payment classed as Step one. An outline of Steps are as follows and will be outlined in writing from Fourthright Ltd to the Client.
Step one – 30% upon confirmation of reading this agreement and work.
Step two – 70% upon sign-off point of the work where the Client is happy with the work carried out by Fourthright Ltd.
Payments should be paid to Fourthright Ltd. via BACS transfer or Direct Debit dependant on the project, where stated on our invoices within a 30 day period upon receipt of invoice. If in the case a payment has not been paid and will be approaching the 30-day window, a payment reminder will automatically be sent to the client to urge for the payment to be processed. If in the instance a payment exceeds the 30 day period, a late fee of £30 will be charged to the Client.
We understand that cash flow can be an issue within businesses and by giving a 30-day payment terms we’re allowing the Client to have time for their cashflow to come in time for the payment of this Agreement. If in the instance there is a problem with your banking that is out of your control, we’re happy to be lenient in the matter that written proof is shown.
We agree to deliver samples of work on the dates agreed in writing through communications with the Client. We agree to meet the outline due dates and the Client should be aware that failure to submit required information (Images, Content, Videos) or materials may cause subsequent delays in the production, Client delays could result in significant delays in delivery of finished work relative to the due dates previously stated.
Fees & Additional Services
Changes in client input or direction that is out of the Description of work will be charged at £35/hour rate/ Any work the client wishes for Fourthright Ltd to create which is not specified in the Description of work will be considered an additional service. This work shall require an additional agreement in writing and a separate payment from the previous description of work Agreement.
You [Client] agrees to reimburse Fourthright Ltd. of any of the following expenses necessary to the completion of the Description of work; Fonts, Messengers, Proofs, Props, Research, Shipping, Software, Stock Photography, Travel, and Telephone Consultations unless specified in writing in the description of work.
Assignment of work
Fourthright Ltd. reserves the right to assign other designers and subcontractors to the Work to ensure quality and on-time completion.
Permissions and Releases
You [Client] agree to compensate and hold harmless Fourthright Ltd against any and all claims, costs and expenses including attorney’s fees, due to materials included in the Work at the request of the Client for which no copyright permission or previous release was requested or uses which exceed the uses allowed pursuant to a permission or release.
You [Client] may publish or disclose information regarding the Work and shall acknowledge the support of Fourthright Ltd in all publications or social platforms. You [Client] will not use Fourthright Ltd.’s name in any advertising or publicity without prior approval. Fourthright Ltd will not use your [Clients] name in any advertising or publicity without the prior approval from yourself.
Copyright is in Fourthright Ltd’s name. Upon completion of Work, the copyright will only be released to the Client upon Fourthright Ltd signing a Release of Copyright agreement.
Either ourselves [Consultant] or yourself [Client] may terminate this Agreement by giving 30 days written notice to the other of such termination. In the event that the Work is postponed or terminated at the request of the yourself [Client], Fourthright Ltd shall have the right to bill pro rata for work completed through the date of that request while reserving all rights under this Agreement. If a payment of 30% is taken upfront for a project or due to be paid, Fourthright Ltd. have the right to bill for 30% of the work should cancellations happen within 48 hours of the date booked. If additional payments are due, this shall be payable within 30 days of your [Clients] written notification to stop work. In the event of termination you [Client[ shall pay any expenses incurred by Fourthright Ltd and Fourthright Ltd will own all rights to the work. You [Client] shall assume responsibility for all collection of legal fees necessitated by default in payment.
The Client [You] and Consultant [Fourthright Ltd.] are independent parties and nothing in this Agreement shall constitute either party as the employer, principal or partner of a joint venture with the other party. Neither the Client nor Consultant has any authority to assume or create any obligations or liability, either express or implied on behalf of the other.
This agreement is governed by and construed in accordance with the English Law applicable therein.
If for any reason you are not happy with the outcome of a project/order, Get in touch to make a claim and if we find ourselves liable of failure to deliver goods or any other described service, a refund will be processed and returned within 28 days.
If you would like to request a refund please email firstname.lastname@example.org with the details of your request and we will respond within 1-2 working days.